We purchased a Subaru this past week with James. We had tried to work with another dealership, who were extremely pushy and were not respectful of mask-wearing and personal space. This was a deal breaker for us given COVID. I reached out to Steven's Creek and James got back to me immediately. We communicated over email and text to begin with. He was upfront on available inventory and we were able to lock in a price before even arriving at the dealership. He was extremely flexible and very respectful of our time. We were in and out of the dealership within 90 minutes. Thank you James for such a great experience!
Took my BRZ in and turned out it needed a new engine harness. Jose Zambrana was great and the engine harness repair was huge but he helped us neutralize some of the cost impact. After the big job there were some issues, but Jose remedied it with a goodwill gesture right away. We are extremely happy with the Service and it has far exceeded our expectations. If you wanna service your Subaru definitely take it here and ask for Jose.
Upfront pricing, no pushing in anything. Sean answered all my question thoroughly and did what he promised, and Luis explained about the maintainance and warranty very detail without pushing me to purchase anything. Everything is clear and they let me decide the best for myself without breaking the budget, unlike other dealers that really want me to buy their warranty and maintenance.
Always prompt and convenient . No issues when having the Outback serviced.
Had a wonderful experience. My sales rep, Jeff Sizemore, was nothing but helpful and informative. I am a first time car buyer and he was very patient with me with my choices. I came in multiple times and every time I had an appointment with him he spent the time needed to help me get whatever information I needed to eventually make my informed purchase!