Customer Reviews

I am currently waiting to have my 2015 Subaru door lock sensor replaced.when I arrived I was to,ha d to pay a 300 dollar diagnostic fee wether my problem needed it or not. On the web I read the solution to my problem was to swap the switch. If the service person listened to me the 309 dollar charge would not have been necesary.this is robbery. Do not go to this dealership. They are ripping off consumers. I just found out that the fee is for diagnosis including service. It sounds ok as long as it isn't for diagnosis alone.

Wonderful experience dealing with Ben and Bijan while purchasing my car. They were honest and genuine which I truly appreciated and I highly recommend having them help you close the deal on your new car. Great experience.

I recently purchased a new car at Stevens Creek Subaru and worked with both Ramin and Doc Pepper. They were fantastic and made the car buying experience really pleasant. They did a great job making it feel like they were on my side and was focused on helping me find a car that matched my needs and budget. If you visit Stevens Creek Subaru, I highly recommend working with either salesmen.

Service is ok but they could do better. Staff (especially the part department) need improvement. We started going to the Santa Cruz Subaru and it's like a whole new world. Staff are friendly and super helpful. We will not return to Stevens Creek Subaru.

I recently purchased my dream car (Jaguar FType S), but sold my BMW X4 M40i in doing so. I went to travel one day in the Jag, packed up my suitcase in the small trunk, and it dawned on me that the trunk could not accommodate it. I quickly realized that I needed a vehicle with everyday usability and utility. I was perusing through different vehicles on the internet and narrowed my search down to the Jeep Cherokee and the Subaru Crosstrek, as I'm an avid outdoorsman, which stems from my military background in Search and Rescue. This establishment was not far down the road from me, so off I went on my venture to find a vehicle that'd supplement the void I was missing. Upon arrival, I was met by a nice young salesman by the name of Ramin. He's relatively new to the establishment, but already had great knowledge on the vehicle and he had me check out their inventory to find the perfect one for me. I wasn't looking for anything too fancy, and was just looking to settle on the "Premium" version of the Crosstrek in the color black. They had one at their other lot and Ramin was quick to go grab it for a test drive. Shortly after driving it around, I fell in love and completely forgot about the Jeep I was looking to drive around later that day. With the vehicle I wanted in my sight, I went over some numbers with Ramin and his manager, Mo. We were able to negotiate, which was a relatively laid-back process in my opinion, as I've owned numerous new vehicles before. We settled on a price we'd both be happy with, and made a deal shortly after. I've never been through such a smooth transition when purchasing a new vehicle. They seemed to have a system down to where everything was running smoothly, from the sales team making you feel welcome and putting you in a non-pressured environment, to the finance gentleman who thoroughly went through the paperwork quickly and efficiently; it was like clockwork in motion. The next day, I came back for a complimentary quick carwash, as the service department was closed after I had purchased the vehicle, so I was unable to get it washed before. Ramin, my salesman, noticed that the wash didn't get rid of some sticker residue nor some hard water stains. He offered that I go take the Subaru out to Tahoe (a new Subaru purchase came with season passes to "Sierra @ Tahoe"), and then bring it back for a higher-end detail. I'm happy that he took the initiative and liberty to point something like that out, and kudos to the little things like that. It made me feel that they actually cared about my purchase experience, both before, and after. Would I purchase another Subaru from them@f0 Absolutely! Would I recommend them to friends/family@f0 I already have been! This has been an awesome overall experience, and I love my new vehicle. If you're looking for a neighborhood-type dealership, this location is the one!

Shane was soooo helpful! He was very nice, honest, helpful and had a great personality. Got us in and out with the car we wanted very quickly. He broke down the prices to where we could both understand it. Showed us all the details of the car and even showed us how to use everything. 11/10 would recommend Shane. He got us the price we were looking for. We left more than happy and didn't feel cheated at all. Thanks Shane! I'll be back with more recommendations.