Steven’s Creek Subaru Review By Rich E.

Bought a Subaru Outback here in 1998. Terrible experience. Said I'd never shop here again. In 2002 bought a Subaru Outback from Carlsen Subaru. Great experience. Highly recommended. But wait... 2012 rolls around. Time to buy a new Subaru... I didn't want to use Stevens Creek Subaru, but the online sales guy was good. Prices were good, and it is close to my house... So I bought a 2013 Subaru Outback. I love the car. Good experience buying. But wait... I also bought the maintenance program - to help me be more proactive keeping those 6 cylinders firing right. So I go in for my first oil change. It's FREE, and they add an additional oil change to my prepaid plan - good. Smiling faces. Donuts. TV. WIFI. I go in for my second checkup - minor service. They greet me with smiling faces. NO waiting for a representative. I sit in the waiting area for about an hour, eating donuts, drinking coffee, watching TV and using the WIFI to read email. I'm all done... I walk outside to see my car shining in the sun - free car wash, and I realize that I have a BIG FAT smile on my face. I've never had a smile on my face before at a car dealer (except at Carlsen). Stevens Creek has reformed. I'm looking forward to my next car checkup when I get to smile all day again.