3225 Stevens Creek Blvd, San Jose, CA 95117
3225 Stevens Creek Blvd, San Jose, CA 95117

Steven’s Creek Subaru Review By R.A. H.

04 Jan, 2014
4/5
R.A.  H.

We bought our 2010 forester here in April 2013 and have had a pretty good experience here for the most part. Minus the fact that our poor car had oil issues and the oil ran out well before it was due for an oil change and pretty much messed up our entire engine. We took it in for an appointment with the service department as soon as we learned of the problem to get it taken care of. The service department was friendly and courteous, and did a diagnostic of the car. They realized it was a rod knock issue and our entire engine had to be taken apart to fix the issue. They set us up with a loaner right away, and since we had the extended warranty on the car we weren't too worried. However, I wanted to see if we could get the car fixed under the factory warranty since it had just expired and since this issue should not be happening to a 2010 car, but before we could ask, Chris from the service department said it would be covered under the factory warranty. Awesome. The whole experience was great and they took care of us. We really appreciated how they took good care of us and our car!

Service Provided by Stevens  Creek Subaru
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