Steven’s Creek Subaru Review By MaryAnn L.

Review for: Mark A. Moore (Fleet and Internet Manager) In Summary: After a previous awful experience with Putnam Subaru dealership (In Burlingame), I found Stevens Creek Subaru and Mark Moore!!! He was very helpful and did not pressure me, as I am still researching the specific vehicle I want. He provided me with the information I needed and told me to contact him whenever I am ready. In Detail: After my awful experience at Putnam Subaru (in Buringame), I was able to find and test drive the Subaru Tribeca at Stevens Creek Subaru, with Mark Moore. I have seen the Tribeca but have not had the opportunity to test drive the vehicle and was excited to test drive it. Mark was helpful over the phone when we called in to check on the availability on the vehicle and even more helpful in person. He was able to give me a summary on the options and the specifications on the Subaru Tribeca. With no trouble at all, we were able to test drive the vehicle without the pressure I normally feel at car dealerships. (This is our 3rd purchase of a brand new vehicle which means a lot of previous experiences with car sales people.) While we were test driving the vehicle, he did research on the vehicles available with the options I wanted; by the time we came back, he had a list of 4 cars that will suit my needs and additional purchase options if I did not like any of those. One of the vehicles came with additional options that I did not need, which he immediately mentioned that he can work out the cost to balance the options I don't need. He gave me the invoice cost of the vehicles without me having to haggle for a lower cost. I mentioned that I was still researching and test-driving other vehicles, which he gave me his business card and said to call him whenever I am ready to make my purchase. I definitely appreciated being treated as an important customer even though I wasn't fully decided on the vehicle I wanted! Great experience with Mark Moore!!!