Steven’s Creek Subaru Review By Jim L.

This is a review of purchasing a Subaru Outback at SC Subaru. We worked with Ben most of the time, and found him to be knowledgable and very helpful, he also followed up with us within 3 days as promised. Ben spent a lot of time with us, I was very specific in my requirements for the car, color, options etc, and doubted they would have that specifically in stock, but they did, so we proceeded to discussing price. The price negotiations got protracted, we had to leave and return to conclude things as we ran out of time, if it wasn't for the fact that they had the exact car I wanted, and we converged on price, I'm not sure I would have bought that day. The fact that they were offering 0% financing helped too. Specifically we had trouble including the extended warranty in the negotiations, and had to negotiate that separately. This is always the tough part of car buying. Ben concluded by getting the car detailed, filling the tank with gas, and reviewing the car in detail. Ben was pleasant, and his service was excellent, no complaints there. Overall the purchasing process went well, although this always takes longer than I would like. Jim L. San Jos