Steven’s Creek Subaru Review By James E.

I had the pleasure of working with Isaac at Stevens Creek Subaru. He was very professional, knowledgeable, and attentive with a great sense of humor. I never felt pressured whatsoever and if he doesn't have an answer for you, he will find it. He wants to make sure he has correct information and does not provide you with any false info. I appreciate this from a customer perspective. The only reason I gave this place 4 stars rather than 5 is because I had to wait what seemed like forever for a finance guy to complete the sale. Apparently they sent the other finance guy home that day. I didn't get home until almost midnight. I live about an hour away. The finance guy and I were literally the last 2 people to leave the building. He was kind enough to offer a couple of snacks to me (I was starving). I would have liked some sort of compensation for waiting HOURS. ANYTHING. I asked to save me a trip and have it delivered. Isaac was more than willing to do this (which I appreciated), but management would not allow it. They could have offered an oil change, free first service, anything. But I was offered nothing. They obviously saw me waiting 6+ hours. Even the sales manager left for the day and said nothing to me about compensation for having to wait so long. I e dealt with things like this before at other dealerships and they will typically compensate you for your troubles. Overall, this dealership would have probably gotten a 3 from me, but Isaac saved it so I met in the middle and gave it a 4. We had thoughtful conversation while killing time. Apparently I was his first sale as he is fairly new to the dealership and selling, which was a great experience. I wish him well in the future!