Steven’s Creek Subaru Review By Frank H.

Once we narrowed down the online offers we had, we interacted with Shane at Stevens Creek Subaru almost exclusively. He was polite, patient, and very well-versed in the product line, and when a question did come up to which he didn't have an answer, he did not pretend to know and give us a bs response like so many sales persons in the past. He looked it up. Within half an hour we had a test drive during which we got a comprehensive tutorial of all the features the vehicle had to offer. By the hour's end, we agreed on a final price on a specific car. Due to some snafu with locking/unlocking at one of the the credit bureaus, we had to come back in a few days to complete the financing paperwork. Between the two visits, Shane coordinated with me on his days off. Of the two trips, we spent 3 hours total at the dealership (mostly waiting for the finance guy to finish with another customer), and never once felt pressured or tag-teamed. We drove off with our purchase feeling that we got the deal we wanted with all the features we asked for. No sour taste as with other previous car purchases at all.