Steven’s Creek Subaru Review By Charles B.

this is a review for katrin @ steven's creek subaru. I have to say that originally I maybe would have written a 1 star review like many others I see on here who went in for support BUT Katrin changed all that. I got a flat tire after a couple months of just buying my new car at the dealership. I called Katrin because she saved her # on my phone and said call for anything...and I call on a Sunday afternoon and she answers after 2 rings and gets me to call roadside assistance who arrives within half hour to fix everything and get me on my ways. (I'm not the smartest guy when it comes to this kind of stuff) She also calls maintenance in advance to make sure they know I'm coming in tomorrow. now when I get here (1 star part of this review) the service guy was rude (won't name any names but it's NOT Chris Hayes - he's really GREAT too) and he's like "do you have an appointment?"; " it's probably not covered by warranty"; "have a seat and I'll call you after 3 hours to have a look (keep in mind: my car is outside and I drove 15 miles to get here on my lunch break and he won't even get off his seat to check!).. I'm about to leave pissed off and I get another call from Katrin making sure everything is OK for me. I tell her about my experience and she makes some phone calls and gets me in front of the service manager who goes out himself and takes a look, tells me it's covered by warranty and asks me to drive back on my spare and come back when they've ordered the tire. (I'm thinking this is a little better but I can only drive 50mph with the spare and I already took a lunch off to come here and now you're asking me to come back and use my time on another day too. Give me a break, right?) so...again... I call katrin. she pulls some strings and talks to the GM of the dealership to let me have a loaner while they're fixing my car. Turns out later they don't have any loaners left (and this rude service guy again tells me "it's first come first serve" - whatever that means...) but the General Manager "MR. MO"(super cool guy) comes out and gives me the keys to a certified used Honda EXL 2008 (leather seats, moon roof and the works). 2 days later, i have my car back. washed looking and smelling brand new, tires replaced and an overall great experience THANKS TO KATRIN. this lady is awesome BECAUSE she didn't even sell me the car, she just finished my paperwork with me and, on top of that, ....(wait for it).... Katrin works @ the LA location now and she was doing all this for me even though she's not even obliged to anymore. Give this lady a medal! Katrin definitely turned around a could-be mediocre experience and made it something special. Subaru - you are lucky to have her.