Steven’s Creek Subaru Review By Carl A.

I just purchased a 2013 Outback at Stevens Creek Subaru, and the experience I had was top-notch, 5 stars. After reading several 1-star reviews here on Yelp, I almost avoided going to Stevens Creek Subaru for my new Outback. However, after emailing and then talking to Andreas (Internet Sales Manager) on the phone, the deal was just too good to pass up. When I arrived at the dealership, the sales associates held open doors, and called me "sir" repeatedly (which weirds me out a bit since I still think I'm young). Andreas already had the car washed, prepped, and ready for the test drive. During my inspection I found a couple of small issues, which he promptly had fixed. The contract and credit application process was very easy and smooth, and I thank Andreas and Abby (my apologies if I spelled it wrong!) for that. Also, despite what other reviews said about the staff not being knowledgeable, I found that Andreas was very knowledgeable about the car. After the purchase, he spent over a half-hour with me, showing me how every button, knob, and switch in the car worked, even how to manually disengage the electronic parking brake system if it ever should fail (who would have known?). We'll see how the service goes over the next few years, but at least in terms of the buying experience I rate them 5 stars!