Steven’s Creek Subaru Review By Trung Trinh

I bought my SO at this dealership, and have been taking my car here for regular service for a couple of years. However, I'm calling it quit and taking my car else where for service. The service reps are nice, but the mechanics (at least the ones doing oil change) are terrible.When I first bought the car, I also purchased the Teflon package. So I left the car there over night for the Teflon coating. However, when I went to pick up the car, I noticed they detailed the car but didn't applied the Teflon coating as promised. The sales rep checked, confirmed, and I had to leave the car there for an additional day for the job to be done right. This is a clear indication that I should take my car else where, but I thought it could be an honest mistake.Over the 2 years that I've taken my car to Stevens Creek Subaru for regular service, they've forgotten to put the oil cap back on, didn't change the service sticker, and among others. The final straw for me was this last service, where they didn't tighten the oil pan nut. So oil was leaking all over my driveway. I took it back and they fixed it, but I had to really cleanup all the oil leaked on my driveway.My Outback is about due for major services, such as brakes and tune-ups, as it's nearing 45K. My question is if they can't do a simple oil service right consistently, how can I trust them to take care of the more important services. The answer is I can't. So I'm going else where.I took my Outback to another dealership today and request a history of the services done on my car. It turns out, that the folks at Stevens Creek Subaru didn't complete all the items they were supposed to do, and some are done out of order. This is alarming to me. So my recommendation to Stevens Creek Subaru owner, is to evaluate and revamp the service dept. to get it in order. I'm also recommending other Subaru owners to take their vehicle else where, until Stevens Creek Subaru dealership have fixed the service dept and is more reliable/dependable.