Steven’s Creek Subaru Review By Steve K.

My son was buying his first vehicle - it was a used Toyota Corolla and, as it turned out, Stevens Creek was selling a two year old model for about what you could buy it from Hertz Rental... We worked with Beau to do a test drive and to check out the vehicle. Even though the vehicle was a used car and not a Subaru, Beau was great - very patient and was willing to do everything he could to make my son's experience a positive one. He even filled the gas tank without us asking - and provided a recommendation for handling a super minor ding on the hood of the car. Beau took the time to work with my son and I to get everything setup the way it worked best for us. In short, I'd recommend Beau to anyone who wants a stress free time in purchasing! Bonus - as it turns out, the car my son thought he was purchasing (and the price that was listed) was supposed to have been the lower trim level. When we arrived home, my wife noticed that it was a higher trim level - which now makes sense as to why the car had leather seats, steering wheel and other extra features. Not sure if this is common, but it was a very nice surprise! If the rest of the experience had been similar to working with Beau (and the trim level boost), it would have been fantastic. I'm still giving a 5 star because I'm hoping the issues we had will be addressed by the company in short order! Unfortunately, the dealership was quite busy that day, so it took us at least 4 hours to complete the sale and financing process. That's OK - I can cope with that as well if I need to. When it came to financing, we were provided with the variety of options and service alternatives and even though we said no to a service option that was clearly not needed for this vehicle, the finance guy would NOT SHUT UP about the option! Every time he left, my son and I were making fun of him because every second word from his mouth seemed to be service deal. Clearly he's on an incentive plan around service option. And the cost of the service option was lowered multiple times. When he said he wouldn't push anything upfront, and we explained in detail why we did not need the service option he should have stopped trying to push the service option. We were likely in his office an extra 30 minutes just because of this single issue! I like Subaru vehicles and, if we end up going down that route in the future, I'd work with Beau any day of the week. I also does seem that Stevens Creek generally has it's act together to provide a fair deal for the customer. Unfortunately, if we have to work with the same finance guy, I'm more likely to leave than even start the paperwork process!