Steven’s Creek Subaru Review By Shelby K.

My husband and I just bought a 2015 Forester Limited here, and had the best experience. I went out for a day of car shopping with my mom, and went to three different dealerships for test drives; Subaru being the last. I started out trying to decide between a VW Tiguan or a Forester, and I was weighing heavily towards the Tiguan since my husband and I had both had VWs in the past and loved them. I found just the model I wanted at the VW dealership, but wanted to stop by Subaru for a test drive just to make sure. Right away we were greeted by our salesman, Ben. He was very friendly, and immediately let us look around the lot for the car we wanted to test drive. He took us out to test drive a brand new Forester, and I immediately loved it. Even though I also loved the Tiguan, the Forester was a better fit for what we were planning to use a new car for. Once I decided that I loved the Forester, Ben started asking questions to narrow down exactly what colors and features I was interested in. He spent a lot of time searching the inventory for the closest match, and came up with two cars that fit; one a Premium and one a Limited. My husband was having dinner nearby with his parents, and Ben brought both cars out front so that my husband could compare them side by side when he arrived after I called him to come over. We agreed on our favorite (the Limited) and he went back to dinner while my mom and I started the negotiations. The negotiating process took quite a while, but that wasn't Ben's fault. It was partly because he had to keep checking with his manager to lower our purchase price and raise our trade-in value (which he did as many times as we asked without complaint) and partly because we had to wait for my husband to come back (which of course had nothing to do with Ben). I imagine that between my mother's hardball negotiating and waiting on my husband we were not the easiest customers, but Ben was so sweet through all of it. When it came to negotiating, he went to bat for us many times and more than earned his commission. And once we agreed on a final price, Ben was as excited as we were and took his time walking us through all the paperwork and manuals for our new car, even though that meant staying late. I really can't recommend Ben highly enough; he is so sweet and definitely went above and beyond for us. And I would also like to mention that the Fleet Manager, Shane, was amazing as well. He kept checking on us through the whole process and doing everything he could to help us get a deal that worked for us. He was incredibly nice, and any time we had a question or concern he was on top of it. As a team, Ben and Shane can't be beat.