Steven’s Creek Subaru Review By Puja S.

My husband and I just moved to the Bay area and just like any new resident our search for a new car had begun. After being guided by friends we started emailing and setting up appointments for Test driving different vehicles and that is how our journey began. We visited many car dealers and the service was getting from bad to worse. Our last test drive for that day was with Subaru for the Legacy. We were greeted by Matthew Kanawyer who had been in touch with my husband. He was extremely sweet to us and told us to let us know if we were interested. What we liked about Matthew was that, unlike the other sales representatives he was not pushy and was not trying to boss around during the test drive.He was suggesting for us to take a left/right/ a u turn and not bossing around or directing us. His sweetness did not end here. The next day we returned to finally know the financing options but by then we had decided to buy a SUV. He was patient and told us he would be willing to drive us around and also let us know the financing options. We came back after the test drive and just as we were walking through the rows of cars, the Subaru Crosstrek caught my attention. This is it ! This is my car. We asked him how much it was for and he was patient with us after having spent 2 hours already and almost filling out forms for the Forester. He offered to let us test drive the crosstrek too. We were so impressed. Finally after being indecisive for over 4 days we got our car and it was thanks to Mat at Subaru Steven's Creek. The other places we went to were not even willing to listen to us. One of the sales representative at the Toyota showroom actually told us that we can not afford such cars probably because we ended up going there in our workout wear! Well our current car cost us the same amount so someone's loss is Subaru's gain. Sometimes I feel customer service matters a lot and in this case it made it enjoyable and easy for us to make a big investment. Thanks to Subaru and thanks to Matthew Kanawyer for amazing customer service.