Steven’s Creek Subaru Review By N T.

I am giving this place 3 stars because I have had 3 bad experiences here in the past just trying to buy/look at a car. However about 2 weeks ago this changed the bad taste they left with me when I went with my bf to look at STi's and I only went because: 1) The bf is too nice and I knew that the sales men were going to rip him off 2) I worked in the auto industry and I know how much the mark up for extended warranties and such are and if the bf was to make a purchase, no way in hell was I going to let him do this alone. We were initially disappointed because the 1 used STi on the lot that they had advertised with many options was false when we actually saw the car, it didn't have a few things that the online ad stated. I at first questioned the bf and made him pull up the ad for me on his phone to look at. Sure enough, false advertisement by Stevens Creek Subaru. I was hesitant on the pricing because I knew that the car as a lease return in pristine condition with extremely low miles (2011 STi with only 16k miles!) the dealership got it for a really great price. I knew the mark up was about 5-6k. Plus they had the car advertised at a price for a car that had more options. They wouldn't budge from the advertised price or work with us on anything. So I told thanked them for their time, and walked out. The salesman came after me and asked to meet in the middle. It took some back and forth and some negotiation, but we eventually agreed on a price. The bf is extremely happy with his purchase and I am happy too because not only did we get the car at a great price, but our sales guy and the used car manager were engaging and knew how to drive a hard bargain with me. Once they knew I was in the business, they knew they couldn't pull a fast one on me. The finance portion was a pain as they made us wait an hour+ to sign docs and the sales manager came in and lectured us on car maintenance. We were paying cash up front for the car and told the finance person that and also that we weren't interested in purchasing any warranties. This didn't stop them from their sales pitch for EVERY SINGLE warranty/extended option.