Steven’s Creek Subaru Review By Molly S.

When I was shopping for a new car, I went to 5 different dealers. I almost bought a Subaru so I visited Steven's Creek Subaru on 4 different days and did a test drive each time. At all the dealerships, I experienced wildly varying levels of service depending on who was assisting me, so I concluded it's important to work with a good salesperson. I liked working with Keana Gonzalez at Stevens Creek Subaru. She was especially helpful and went the extra mile for us. She patiently spent lots of time with us. We went back for a second test drive with her and she made sure the right car was ready for us at our appointment time. At many other dealers they would promise to have the car ready for a test drive at a specific time but when I showed up I had to wait 20 minutes for them to bring it out front. I liked that if Keana didn't know something off the top of her head she would find out right away. At various dealerships I met some salespeople who would just shrug and not bother to find an answer for me. Afterwards, Keana followed up with us but wasn't pushy. For example, I told her I would think it over and she should touch base with me again in a week. She did exactly that. I decided against the Subaru in favor of a car with more headroom, so I can't comment on the ease of price negotiations. I give Stevens Creek Subaru 4 stars because the level of service varies by employee and they don't offer extended test drives or borrowed car agreements. But I give Keana Gonzalez 5 stars for excellent service.