Steven’s Creek Subaru Review By Mike W.

Quick Summary: Great service rep (should be 4.5 stars) Cost of parts and labor too high (2 stars, but this may be a Subaru Inc issue rather than dealership issue) Went in for scheduled maintenance, where leaks in the axle boots were found. This resulted in an upsale, which I thought reasonable. But as more work was done, I basically had to replace the entire left side of the front axle. The quote went from $130 (for the original maintenance) to $550 (additional labor and parts for the axle boots) to $1500 (replacing the front left). My service rep Mecci did what he could to keep my costs as low as he could, as most of the $1500 went to parts rather than labor. I thought that Mecci was extremely helpful, and gave me a loaner car to drive for the 5 days that my car was at the shop. It just seemed that the Subaru parts were unreasonably expensive. I'm lucky that I am in a position to be able to pay the unexpected increase in cost, but this could have really hurt a lot of other people financially and seems irresponsible. I generally prefer to go to a Subaru dealer for scheduled service even though my car is no longer under warranty, but I would suggest for people to shop around if it comes to major repair items as the cost of parts and hourly labor ($130 an hour!!!) seem to be unreasonably high. Also, it feels like my car is pulling to the left, but I am hesitant to go back to Stevens Creek Subaru and may have a local repair shop take a look at it.