Steven’s Creek Subaru Review By Makayla S.

First time at the Stevens Creek Subaru. At first I'd say I wasn't very impressed by the customer service. The staff seemed very disorganized, had poor communication skills among each other & with customers, & their overall energy was very low. I asked to speak to the manager about an oil change issue that I had experienced at a different Subaru & the manager on duty (Jared) was very empathetic & understanding. He told me that because of my trouble he'd give me a free oil change service during my visit. He then passed me off to my service technician Cedric & filled him in on everything going on. Cedric told me that the service should take about an hour & a half... but 3 hours later my service still hadn't been completed. When I went to check in with Cedric he apologized & compt the $35 tire patch that I needed. Overall I was very pleased by the service aptitude & the way that both Cedric & Jared were able to turn around my first experience at Stevens Creek Subaru. Needless to say I'll be returning to this location for my future car needs because of their outstanding ability to make everything right. Thanks to you both Jared & Cedric! Keep up the awesome customer service!