Steven’s Creek Subaru Review By ma m.

I'm really busy, but had to write a great review about my experience at this place especially with Masood, the Internet fleet manager and the GM, Jeff. If you work with them, I'm sure they will take good care of you - they really care about their customer satisfaction, even after the deal was closed. Anf they honored their words! With my experience with them, the least I can do is to provide a fair review of my experience. We just got our Outback after shopping for a car for a few month, we were not sure if we should get forester or outback, after test driving on sat. With Another sale rep at their closing time on Saturday, he was very nice and accommodating. On Sunday, After shopping at a few other places, we called back Masood at stevenscreek, who quoted the best price. I asked for quick transaction over the phone and told him we were going in to purchase the car in an hour. Masood had the car ready for us when we arrive, it was detailed. After the test drive, i was really not too happy with the Forrester. Surprisingly, Masood was not showing any sign of annoyance - it was Sunday afternoon and he was about to go home, but waited for us. And here we are, changing our mind after telling him we wanted the car over the phone a few hours ago. Even more surprising, massed asked if we were in a hurry to get a car, and we should go home and think about it since we are not sure which model of Outback we like. I have not a car salesman like him, not a single bit of pushy and was very upfront and honest. I insisted of getting a car that night and we manage to find a car we like, and the transaction was so smooth and fast, it broke our car shopping experience. On the next day, we had some minor issues with the car, and Masood and the GM quickly resolve the issue for us within 24 hours, the service level and professionalism exceed our expectation. We were impressed with the service experience with our Audi, but our experience with this car dealer, especially with Masood and Jeff just blew our mind. I hope you have a good experience like us . 10 stars!