Steven’s Creek Subaru Review By Lisa V.

I have to write yet another 5-star review...truly. This place keeps continuing to exceed my expectations. Yesterday, I went to wrap up a few things on my car purchased the night before, and not only did Manny go over many things with me - showing me videos, doing a test drive to show me additional functionality with which I was not yet familiar, etc. But, also, we talked to John, the Services Department Manager, and asked if he could install a cargo net I purchased there on-site. He said they were slammed and the wait would be about 2 hours. I asked about other options for the job - should I come back then? If so, what time of day? Etc. Because I live on the Peninsula, getting down to San Jose on an early morning for servicing is not ideal (with traffic). However, as we discussed the options, John offered to just check with his team to see if it would be possible to do today and to surmise the wait. He came back within about 5 minutes, informing me he found someone willing to do my job. They started almost immediately, and the entire installation was complete within the hour. They even did the service free of charge, likely because I had just bought the car. Both my husband and I were extremely impressed. It cannot get any better at Stevens Creek Subaru. I am already telling friends and family to go buy a car there. And I look forward to seeing my new "friends" when I go back for my next regular service visit. Thanks, John, and Team for all you do!