Steven’s Creek Subaru Review By Kim N.

10 months ago I went in and had a bad experience. One of the worse feelings I've had as a car owner. So I decided to weigh my options and well I decided to try it again. I had choices of Capitol or Fremont, but I went again to Stevens creek Subaru. This time around I had a recall for airbags. Jon Starett was my service advisor and told me my parts won't be in till Nov. my car went in in August. I would have to take my car home or leave it with them and they would give me a loaner. Well they didn't have loaners so they sent me to get a rental, which they would pay for. My experience this time around was in and out fast. 30 days into my rental, I called Subaru because my parts were not in and I still needed a car. Ron called me back very quickly after I left some messages and prompted me to go to the rental office, which I did. Contract was renewed and I was still able to get to work and do errands. Just yesterday I got a phone call from Jon stating my car was done and he also recommended me some needed parts. This time it was straight forward to the point answers to my questions. They really upped my experience with excellent service. I haven't seen my wrx in like 2 months and was sure glad to be back driving it since the weather is changing. Jon even offered to pick me up from the car rental if the rental place was busy or wouldn't shuttle me back. That's above and beyond service. I've notice that Subaru Stevens creek has changed some things around and the customer experience is a lot better. From being greeted coming onto the lot, to actually being greeted with eye contacted when speaking to service advisor. Dante another advisor also was pleasant and nice. I'm glad that everything was resolved and also 2wks or more ahead of schedule!!! Now is a great time to buy/lease/ service your Subaru! Just to add, my recall/repair and rental didn't cost me a dime. So great job to Jon, Ron, and Dante!