Steven’s Creek Subaru Review By Ken C.

I sent out "quote requests" for three different "small SUV's" over the Memorial Day weekend. Didn't visit any dealerships that Memorial Day weekend; being fearful of the the large crowds. Decided to go test drive the different vehicles this past weekend and started with Stevens Creek Subaru (who had the lowest quote of the three dealerships that I had requested quotes from). Went there even though I had heard some negative comments with regards to their sales people. Called Matt Kanawyer, who had sent me the quote, to schedule an appointment to test drive a Forester. When I arrived, Matt was busy with another customer and had Shane Amirkiai, also an Internet Sales Manager, assist us. We went out on a test drive and Shane was very informative; knew just everything, that we asked, about the vehicle. We then sat and he asked what it would take to sell us the vehicle. I did not have any intentions of buying the vehicle but was curious about what they would give for my trade in. He had his people look at it and came back with a quote that was "half" of what AutoNation (an online used car dealer) had offered to buy my car for. I mentioned ths to Shane and he asked if I had a copy of the quote to use as a "leverage tool" with his manager. Shane and I went on-line and retrieved the quote and Shane took it to his manager. They came back with a higher offer but lower than what AutoNation had quoted. Since we had not planned to purchase a vehicle right away and wanted to test drivr the other models we decide to leave. Shane, after talking to his manager again, asked what it would take and we reitterated that we wanted the "quoted" trade-in estimate. the internet price and a cargo cover. Low and behold his manager was amenable and we ended up purchasing the car. This whole process took less than an hour and a half. Of course working out all the paper work took another hour. Overall the experience was better than I have ever had with any dealership. There was minimal negotiation and Shane was very up front. After they prepped the car, Shane spent time walking us through the different "gadgets" in the car and programed the Blue Tooth for my wife and I. This was a surprise since, in the past, a dealer would, typically, "just" hand you the keys and owners manual letting you "figure" it out when you got home. Shane called us that evening and again the next day to ask if we had any questions or issues. Again, this was also a first for us receiving this kind of follow-up. We highly recommend Stevens Creek Subaru and Shane Amirkiai.