Steven’s Creek Subaru Review By Karlo J.

I have to drop a star due to my recent experience with the service department. I dropped off the car for express service (interior & exterior protection) before work and was told it would be ready around 2pm. I called requesting an update around 130pm and couldn't get past the receptionist. Given I was one of the first appointments of the day, I figured they were just busy and the car would be ready as they had 8 hrs to do a proposed 4.5 hr job. After work, I returned to the dealership to find nothing had been done and all I could here over the PA system was my service advisor asking how this happened. I really would drop it down to 3 stars but my service advisor was very apologetic and made sure all was taken care of on my return visit. I guess all I can suggest to this branch is get more service space and hire more mechanics and service technicians as your salesman seem to be doing their jobs selling maintenance and other service packages. The calm on the sales floor does not crossover to the service department.