Steven’s Creek Subaru Review By K T.

Yelp should offer a NO STAR. This place really deserves a no star. ANNA (don't know her last name) who works for the accounting department at Stevens Creek Subaru is probably one of the rudest and most incompetent person I have ever dealt with on a professional level. I cancelled my third party insurance thru SGI so SGI sent Stevens Creek Subaru my refund check per their policy, which I understand. Now the problem starts. The check was sent to Stevens Creek Subaru on June 12, 2012, Anna received the check and emailed me requesting for some information. I faxed her the information ASAP and today is June 25th and I still have not received my refund check from Stevens Creek Subaru. I emailed her to check on the status of the check, I get a response with a vague answer. I replied and reiterated my concern. No response. I called her directly today and again check up on the status just to get a rude and HELLO and a somewhat annoyed response. She stated that "once the dealership gets the check, they will deposit it in their account and then the dealership will cut the check and send it out to me." WTF??? YOU SHOULD OF TOLD ME THAT WHEN I EMAILED YOU!!! After our brief conversation I politely thank her for her help just to hear the phone click. SHE HUNG UP ON ME! 'm thinking to myself...what a b*tch, because of customers like us who buys cars from the dealership you work for that's how you stay employed and this is how you treat us. ***UPDATE*** I received a phone call from Anna today (June 27, 2012) with an apology. I appreciate her addressing the issues and taking responsibilities for her actions.