Steven’s Creek Subaru Review By K E.

Shane, the sales representative, is the epitome of what all sales representatives should be. He was honest, helpful, and very knowledgeable of the Subarus as well as other car brands. He knew about the tradeoffs in all the features, armed us with more data in decision making, and never pressured us for something we didn't want. When we had issues with working with an individual financing, he very quickly helped us resolve the problems. As for their financing department, my advice would be to come armed with data. Know how much servicing a Subaru costs up through 42,000 miles, so when they try to sell the maintenance plan, you know if it is worth it for you. If the convenience of it is worth it for you, then go for it. But check around for what service actually costs because being put on the spot to make a decision. The same goes for the extended warranty. Do the research beforehand. Otherwise, the guys doing financing paperwork may try to sell you something you may not want, and say something like "Fine, don't get it, but it's basically free." Overall Stevens Creek Subaru was a great experience. When we needed paperwork adjusted, they had a very fast turnaround and care much about customer happiness. Just come prepared with it comes to the extra stuff. Shane has you all covered when it comes to the sales experience!