Steven’s Creek Subaru Review By Justin O.

Jonathan completely changed my opinion of the service department at Stevens Creek Subaru. He is a tremendous Service Advisor and he is thorough, capable, knowledgeable, honest, and has fantastic customer service and personal relations skills. The last time I was in for a service, in about September, 2017, I had to wait over two hours, even though I had an appointment. When I then had asked asked about the status of my car, I was told the Service Center was busy and that I should come back! When I checked Stevens Creek Subaru on YELP! on November 23, 2017, I was horrified to read how poorly this Service Center was rated. But out of desperation due to an electrical problem on my 2017 Subaru Outback, I was forced to make an appointment with Stevens Creek Subaru. When I met Jonathan, all my fears of poor service and mistreatment were immediately put to rest. I was also very impressed with the mechanics who worked on the vehicle. They were very professional and they are a credit to Stevens Creek Subaru. After their upcoming remodel, the dealership will have more space and be more efficient, so just be patient. Any company with low reviews on Yelp knows it has to do everything it can to improve quickly. Give them a second chance.