Steven’s Creek Subaru Review By J H.

We worked with Frank and Max when we bought our new 2016 Forester last week, and they were both fantastic! All in all, the whole group of employees at this location was extremely helpful, friendly, knowledgeable, and willing to make sure we were happy with our purchase. Our 1999 VW Passat blew a head gasket over the weekend, so we needed to find a replacement car quickly. Max and Frank spent lots of time showing us the different models, telling us about all of the many cool safety features in Subaru's Outback and Forester models, and they took us on *many* test drives. We were literally there for about 5 or 6 hours and even for a couple hours past closing time, and yet they weren't chasing us out of the building. They were as patient in working with us as could be hoped for, and they were willing to work us to find us the best combination of features we were looking for at a great price. We hit a small snag when the original car we purchased wasn't 100% what we wanted (it was a little underpowered for towing our jet ski), but because we had included the $250 cancellation clause, they were willing to "bend the rules" a little so we could upgrade to an XT turbo model with more luxury features and better horsepower. And they still gave us a great price. (The cancellation and subsequent purchase was mostly caused by our own indecision and lack of knowledge. And it was a complicated exchange with lots of moving parts and the whole thing played out over 3 days. But Frank and Max, and the guys in finance, were *extremely* cool about the whole thing and very accommodating.) In addition, we got help from Gurupreet(sp@f0), the internet sales manager... He was willing to spend several hours educating us on the many cool technology features in our Forester XT, and after his training session, we're more in love with our Subaru than ever! Even the guys in the finance department deserve a special "shout out" for their willingness to work with us to make sure we left feeling like we'd been treated well. This is a dealership that really wants to make you feel good about your purchase. They're not out for the "quick buck". Nope, they're in it for the long haul and they want to do everything in their power to make sure you leave feeling like you've been treated well, and ended up with a product you can believe in. Lots of car dealers say this kind of thing, and I don't always believe them, but after a great experience with Frank and Max, I know that these guys really mean it. They want to build a long term relationship with you as a Subaru customer, and their actions speak to that goal. So far, our Forester XT has been a fun car that has performed great, and the sales experience was incredible! We've ditched our VW Passat, and there's no looking back. With all the smog problems plaguing the German cars these days, VW seems about as passá as a Yugo. No more European cars for us... Subaru Stevens Creek is where it's at!