Steven’s Creek Subaru Review By Elizabeth O.

As a first time car buyer, I was excited, but nervous and leery of what my experience would be at a dealership. I had labeled salespersons "vultures" that did anything for the sale without regard to customer wants/needs. Man-oh-man, did Stevens Creek Subaru set the bar and smash that preconceived stereotype!!! As a little background, I had researched and researched what car I wanted to buy and had come to the conclusion that the Subaru BRZ Limited automatic in the dark metallic grey was the car of my dreams. I first went in to Stevens Creek Subaru to finally look at the BRZ in person and go for a test drive in August of 2015. That is where I met Salesman Cemal Ãœnal. I explained exactly what I was looking for. Cemal understood that I had my mind already made up and I would take nothing less than the BRZ Limited I had built in my head. Unfortunately they did not have the 2015 BRZ Limited automatic in Dark Metallic Gray on the lot, but I was able to test drive the vehicle in another color. Cemal provided all the information regarding the features of the vehicle while test driving. Cemal went above and beyond and checked for any BRZ Limited automatic in Dark Metallic Gray within 400 miles. There were none!! Cemal informed me that the 2016 BRZ was being announced soon. The known upgrades were the StarLink infotainment platform and a back-up camera. Cemal informed me that he could order me the 2016 model to my specifications. I informed Cemal that I would wait until I could view the model online before making a decision. The 2016 BRZ models were announced mid September and I realized it was worth the wait. I immediately contacted Cemal who placed my order and provided me an estimated arrival date of late November 2015. Fast-forward to November 1, 2015 and my BRZ arrived early!! I could not wait to meet with Cemal. The day had final come! I'm going to rant about my Salesman Cemal because I truly believe he deserves my recognition. I was comfortable and did not feel pressured to settle or change my "dream car". Cemal took the time to get to know me as a person and what I was looking for in a vehicle. Cemal answered my questions in a way that was easily understood. I was never confused with what I was signing up for which I think is fantastic considering I've never gone through this process before. Cemal shared my excitement. Cemal took pride in his work and I could tell he enjoyed working with customers (not to mention he is great at it). I was provided with exceptional customer service throughout the entirety the process. I felt a genuine sense of honesty while working with Cemal, which was why I was more than happy to work with him. I've always heard Subaru is a family. Well Cemal was the first member of this family. I would also like to thank and recognize the Internet Director Masood for his exceptional service during my multiple visits. His hard work did not go unnoticed! Thank you Cemal, Masood, and the rest of the team at Stevens Creek Subaru for making this first time car buyer's experience an exceptional one! I've already recommended them twice to future car buyers and felt it was necessary to share this experience with Yelpers!