Steven’s Creek Subaru Review By David P.

I'm not sure where to begin.... I had been researching and test-driving for 4 months prior to my final decision to purchase. The day I bought my Subaru, I was on my way to another dealer because I had negotiated a price and approved my financing but something in my gut said "go check out Stevens Creek one more time", so I did. During my research, I had been in contact with Shane, the Internet Sales Advisor, who was very responsive answering my inquiries and updating me with sales and specials. When I got to the dealership on March 30th, I was approached by Hamid, a sales advisor. I had previously spoken with Hamid about colors, options and spec information for the Subaru Impreza Sport Premium Hatchback; we took the car for a test drive. Hamid was very mellow, no pressure and patient with me as I asked every possible question there was. He offered to have financing check my credit to determine what rate I would get and I was given a rate of 2 full points lower than another dealership stated and 4 points lower than my credit union. That day, I needed to return a rental car I was using and Hamid followed me to the rental car agency and brought me back to Subaru so I could complete my sale; that's service! RJ from financing then informed us he found me a much better rate... this one was more than half off of the rate my Credit Union offered; my credit isn't great and I was amazed RJ worked miracles which saved me a lot of money. I then decided to purchase my vehicle.... my vehicle came with a roof rack but I asked if we could take it off and adjust the price... Shane and Hamid happily assisted. I then met with Ali to go over the financing and other options.... my car didn't come with leather but I love leather seats... Ali was very helpful in getting me to a price I was happy with for my After-Market leather and Extended Warranty Once everything was finalized, we printed and signed the paperwork and I was off in my new car. The review doesn't end there.... a week later, Shane assisted me in setting my appointment for my After-Market leather and when I arrived, Jarrod, in the service department, quickly assisted me and informed me Enterprise would pick me up and take me to get my rental. I maybe waited 10 minutes and Enterprise provided a shuttle to their office; Stevens Creek Subaru paid for my rental while my leather was being installed. I picked up my car yesterday and the leather interior is flawless. I want to thank Shane, Hamid, RJ, Ali and Jarrod in helping re-define Customer Service and the car-buying experience. I rarely give 5 stars for any business but this team earned it.