Steven’s Creek Subaru Review By David D.

I purchased my 2015 Subaru Outback from Stevens Creek Subaru in April 2015, and it was a great experience overall. I did the entire transaction over email as I was moving to the Bay Area. I had many email exchanges with Matt K., and he was courteous, professional, and detailed throughout the entire process. We were able to agree on a price, and when I physically arrived, Matt picked me up in my new Subaru from the Santa Clara Caltrain station. It was great to see an odometer with only 10 miles on it. At the dealership, there was some upselling for additional warranty and other add-ons when we were going through the finance paperwork, but I did not feel any significant pressure. I drove out of the dealership in a couple of hours as the happy owner of a brand new Subaru. I'd like to also add another shoutout to Troy C. in the Service department, as he has helped me on a couple of occasions. I've had to replace my windshield about a week ago and I called to setup an appointment with Stevens Creek Subaru. Even though I had confirmed the parts availability, I was not aware that they had to outsource the labor to a 3rd party. When I arrived for my appointment, Troy found out about this disconnect, apologized for the inconvenience, and immediately worked to secure an appointment with the 3rd party service provider. Luckily, they were able to send someone on short notice, and as a result, I got my windshield replaced promptly. More recently, my wife dropped a ring and pendent near the passenger seat, and we were unable to find it. The ring was of significant sentimental value, so I called Troy for help. Again, he was very responsive and said we could come in anytime, understanding that this was somewhat of an emergency. Although he was very busy when we arrived, he still took care of us, and ultimately was able to find a mechanic, Matt, to take a look. Matt was exception as well, and very quickly to our relief, he found both the ring and pendant, which fell under the carpet via a hole near the base of the seat. So far, I've been very pleased with my purchase and service experiences with Stevens Creek Subaru, and with excellent folks like Matt K., Troy C., and Matt (didn't catch the last name) the mechanic, I'm not surprised.