Steven’s Creek Subaru Review By D M.

Pete provided excellent customer service and follow-up. My only complaint is with the finance department. I was pre-approved by Navy Federal, but was told that the dealership could offer me a lower interest rate. However, I was not informed that they would run my credit score at least four times to get the lower interest rate. In fact, they never did tell me they did this. I found out when I received rejection letters from four different financial institutions. I had a credit score of 750, stable employment, and NO late payments. Apparently, there is something on which I need to do some follow-up. However, the point is that I was already pre-approved, but was offered dealership financing at a lower rate without being informed that I still had to play the credit game.