Steven’s Creek Subaru Review By Ashley L.

I couldn't have asked for a better car buying experience. This is the 3rd car that I've bought brand new from a dealership, and this experience was the best yet. Let me say that for those that have had a bad experience here, they must have changed since those bad reviews, or I just never encountered any of the bad salespeople. I was going to avoid this dealership based on the negative reviews, but it was the only one that had both cars that I wanted to testdrive. My plan was to testdrive here and then buy elsewhere, expecting to have a bad experience. Instead of a bad experience it was quite pleasant. My girlfriend and I showed up on a Sunday afternoon, a sales rep, Kash, approached us and asked about our interest. I explained what I wanted to test drive, and he asked when I was planning on buying. After I said within the next month, he went and got the keys and I test drove both cars. For both drives he rode with us, but didn't babble on about how great the car was, or other small talk, he just let me drive the car the way I wanted. At the end of both test drives, I knew what I wanted, got the sales person's card and told him I'd get in touch that week. There was no hard sell or anything - he actually seemed very appreciative that I was wanting to buy a car. I followed up that week, and came in to discuss my options since they didn't have the particular car I wanted on the lot or in the bay area. They ended up being able to order the car exactly as I wanted (color/options) and had it within 3 weeks. They never even bothered me to get a deposit, and as far as price, I told them I wanted what was advertised on bayareasubaru and that was no problem - no haggling or having to talk with the manager. The car showed up exactly when they said it would, and they called me a couple of times just to keep me posted that everything was progressing as expected. When I went in to pick up the car they had me drive it first and inspect it to make sure there were no problems and then they went over some its features while I was waiting for the finance person to be ready. Then I signed all the paperwork, wrote a check and that was it. No hard sell for extended warranty or maintenance or any of those options. I even asked why they didn't try to sell me anything and they said they wanted to keep it as simple as possible - they were more than happy to explain the extra services that they offered, but didn't assume I wanted to hear about them. All in all, I can't complain about anything about this experience - it was hassle free and pain free, and I got exactly what I wanted for a price that was about 10% off MSRP (I bought a 2009 WRX Premium Hatch). The salesperson I initially dealt with was Kash, but eventually I ended up interacting with Masood Mir the most. Both people were very friendly and non-agressive and I can't say anything bad about them. A piece of advice to anyone who is looking at buying a car (any type, not just Subaru) - use the internet. As has already been mentioned on here, if you contact the dealers in the area and get quotes and research fair prices, then you'll save yourself all the hassles that people have when they try to negotiate a price at the dealership without any information to back it up.